Customer Service
Shipping
Shipping Costs:
Shipping charges vary based on real time shipping that is received instantly from a UPS Server for all products. Note: Shipping costs are in US dollars.
Please note, we don't charge your credit card until your item(s) ship. Items will be billed as shipped. Based on state laws, Audi is required to collect sales taxes in all states. All taxes have been estimated and may be imposed on both product and shipping charges. Actual taxes will be applied at the time of billing. If your order contains multiple items, some of which are out-of-stock, please note that all shipping charges will be billed when the first item is shipped.
Shipping Method Options
Standard - 7 to 10 Business Days
Express - 4 Business Days
Priority - 3 Business Days
Other Important Shipping Rules
- Items may be shipped by a variety of carriers.
- We do not offer weekend delivery.
- Items may not be shipped to APO/FPO and P.O. Boxes, US Territories or Canada at this time.
- Signature upon delivery is required for shipments over $400.00.
- Orders received today will be processed within 48 hours of the next business day.
- Standard Shipping is not available to Alaska or Hawaii.
- Please note, we don't charge your credit card until your item(s) ship. Items will be billed as shipped. If your order contains multiple items, some of which are out-of-stock, please note that all shipping charges will be billed when the first item is shipped.
Payment Options
Ordering Options
In addition to the convenience of online ordering, orders may also be placed by calling
1-800-584-8704.
Payment Information
For online orders we accept credit card payments only. The following credit cards are accepted:
If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please contact your credit card company if the problem persists.
Orders Outside U.S.
Audi of America does not ship accessories or merchandise outside of the US. For those of you in Canada, a dedicated Canadian site will be available soon.
If you live outside of the US and would like to purchase accessories and or merchandise, please contact your local Audi accessories and merchandise importer.
Returns
Returns Policy
If you are not completely satisfied with a purchase, you may return it for exchange or a refund. Accessories can be returned within 30 days, as long as they have not been installed or damaged, and are in the original packaging.
Return Address
Items may be returned at the following address:
Direct Audi Parts
4660-100 Southside Blvd.
Jacksonville, FL 32216
You will receive a letter in the mail verifying that we have received your return.
Frequently Asked Questions
Q: What are my shipping options?
A: Direct Audi Parts uses UPS for all our shipping. You can choose from 3 different option, Standard 7 to 10 business days, Express 4 business days, or Priority 3 business days.
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Q: I can't find the part that I am looking for, is there a way Direct Audi Parts can get it for me?
A: Direct Audi Parts can get any Audi made part for your Audi vehicle. If you don't
see what you are looking for, just give us a call and we will get it for you.
Call us at 1-800-584-8704
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Q: Who can answer questions about my Audi model?
A: We can answer all your questions about your Audi vehicle. Call us at 1-800-584-8704.
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Q: What is the warranty on Audi accessories?
A: All Audi Accessories are covered by the Audi Accessories limited warranty.
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Q: I live outside of the U.S., and would like to purchase Audi accessories.
A: Unfortunately, The Audi Collection ships only to the U.S. at this time. Shipment overseas is not available. For those of you in Canada, a dedicated Canadian site will be available soon.
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Q: Does Audi make seat covers for any of their vehicles?
A: No. Audi does not make seat covers due to the air bag system that is in place within the seats.
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Q: How do you estimate the taxes to be applied to my order?
A: Please note, we don't charge your credit card until your item(s) ship. Items will be billed as shipped. Based on state laws, VW/Audi is required to collect sales taxes in all states. All taxes have been estimated and may be imposed on both product and shipping charges. Actual taxes will be applied at the time of billing. If your order contains multiple items, some of which are out-of-stock, please note that all shipping charges will be billed when the first item is shipped.
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